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KinCare Improves Customer Services and Reduces Costs with Israeli company ClickSoftware

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Wednesday, January 11th, 2012

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, today announced that KinCare, one of Australia’s leading providers of in-home and nursing care services, will be implementing ClickSoftware Cloud. The SaaS workforce management solution is expected to be utilized by 1500 care-givers across Australia to help KinCare increase efficiency, manage costs, minimize time spent on IT maintenance and more easily scale its operations to meet demand.

KinCare provides a wide range of home and health care services including nursing care, personal care, domestic assistance, social support, respite care, transport and case management. ClickSoftware Cloud will enable KinCare to automatically deploy its health professionals to the right place, with the right skills, at the right time, using the optimal route. This will help to ensure that the individual health requirements of each end client are managed in a consistent and timely manner.

As part of a drive to revolutionize the homecare market in Australia through the consistent provision of the very best services to its clients, KinCare had already deployed ClickSoftware’s on premise solution to optimize the deployment and activities of its employees. Now, with the company introducing a companywide cloud policy, it has decided to implement ClickSoftware Cloud.

“We have been very happy with ClickSoftware,” said Jerome Barrientos, CIO at KinCare. “The product is part of our suite of tools that has resulted in tangible benefits associated with greater efficiencies for scheduling for our staff and more importantly the increased ability to provide consistent services to a greater number of Australians.

“The move to the cloud is in line with our organization’s IT Strategy. It was an easy decision to continue with ClickSoftware and take advantage of new functionality available in Version 8. A cloud service means IT can continue to focus on how to use technology to enable the organization to achieve the best outcomes for our clients, employees and the community.”

With ClickSoftware customers can choose the most convenient workforce management delivery model by adopting either on premises or SaaS cloud solutions. KinCare expects that ClickSoftware Cloud will allow a more strategic focus on technology, reduced maintenance and infrastructure costs, greater flexibility and the option to rapidly scale the solution as-and-when required. As well as the upgrade, by using ClickSoftware in the cloud KinCare will be able to rapidly rollout the solution to Stanhope, an acquisition that was made by the company in July 2011.

“More and more we’re seeing a global shift by our customers towards cloud based solutions across various industry verticals,” said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. “KinCare’s continuing relationship with ClickSoftware reinforces our expertise and ability to support cloud based solutions.”

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