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ADT in Australia Improves Customer Service with ClickSoftware

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Wednesday, June 1st, 2011

As published by IVC:

Largest global provider of electronic security solutions invests in field service optimization technology to improve customer service and customer loyalty.

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, today announced that the Australian arm of ADT, the world’s largest and most experienced provider of electronic security solutions, has selected and implemented ClickSoftware as its optimized resource scheduling and routing solution. The solution will allow ADT Security in Australia to improve the service it provides to its residential, commercial and retail customers whilst also delivering clearer visibility of field operations and in turn helping to boost worker productivity and simplify administration.

The security services sector is exceptionally competitive and ongoing loyalty is of paramount importance. Therefore, the most effective means for companies like ADT to be competitive is to provide the very best service. ADT in Australia recognized that an effective means to help improve customer service would be through the implementation of scheduling software that could optimize the deployment of staff in the field. After researching potential technology suppliers and consulting with leading analysts, ADT selected ClickSoftware.

“The ClickSoftware solution will efficiently optimize the way we schedule our workforce, allowing us to provide better service to our customers, and ultimately increasing our competitiveness in the market place,” said Mark Norton, Managing Director of ADT Security in Australia